COMTek - FAQs

Frequently Asked Questions

Technical & Customer Support

»	Do you provide technical and customer support for COMTek Broadband Service?
»	Do you have a ticketing system that will allow me to track issues with my service and/or account?
»	Does COMTek provide a way for me to manage my account online?

Do you provide technical and customer support for COMTek Broadband Service?

	In-Person	Phone Support	Email Support	My Account
	COMTek Office	888.9COMTek (888.926.6835) 340.715.4818
Billing & Account Issues
	M-F 8 am – 5 pm	M-F 8 am – 5 pm *Response within 24 hours	billing@gocomtek.com *Response within 24 hours	My Account Accessible 24/7
Technical Support
	M-F 8 am – 5 pm	M-F 8 am – 5 pm Response within 4 hours during business hours Response within 12 hours if initial contact made during non-business hours	support@gocomtek.com Response within 4 hours during business hours Response within 12 hours if initial contact made during non-business hours	N/A
Sales & Product Upgrades
	M-F 8 am – 5 pm	M-F 8 am – 5 pm *Response within 24 hours	sales@gocomtek.com *Response within 24 hours	My Account Accessible 24/7

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Do you have a ticketing system that will allow me to track issues with my service and/or account?
Yes, we have an interactive ticketing system that customers can use to provide us with additional information and to track the progress of an issue. A ticket can be opened by contacting our customer service staff via phone at 888.9COMTek (888.926.6835), or via email support.

Our ticketing system can be accessed 24 hours a day, 7 days a week through the My Account feature on our web site.
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Does COMTek provide a way for me to manage my account online?
Yes! COMTek’s My Account feature is available on the our web site 24 hours a day, 7 days a week, where you can complete the following tasks online:
* See your current account balance
* View a past or current invoice, including specific charges
* Update your payment information (e.g., credit card number or expiration date)
* Update your contact information
* Track the progress of a trouble ticket
* And more!

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Resources

	» Contact Customer Service
	» My Account
	» Email/Webspace Tool
	» Speed Test *New*
	» Connection Instructions
	» Payment Options
	» Referral Program

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