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How does COMTek Broadband Services work?
COMTek Broadband Services utilizes advanced wireless technology to provide secure Internet connections for homes and businesses. Our direct peering connection with Tier 1 Internet Service Providers ensures fast and reliable access to the Internet.
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Is this service the same as "satellite" Internet?
No, wireless broadband transmits data from our towers directly over the air to your home or business. Many satellite systems require a phone line and modem to transmit data. In addition, data must travel 23,500 miles up to the satellite and back to reach the network. The time it takes to travel this distance makes it difficult for some applications (for example, VPNs, voice, and gaming) to run correctly. This round trip delay is nearly a full second in satellite transmission. Our systems don't suffer from this delay.
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How do I find out if I qualify for COMTek Broadband Services?
Our wireless broadband coverage area will continue to grow in the coming months. Visit our web site for more information or contact our office at 888.9COMTek (888.926.6835). We will need to conduct a site survey prior to confirming eligibility for our broadband services.
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Will I need special equipment or software to use COMTek Broadband Services?
Customers will need a computer with an Ethernet Network Interface Card (NIC) that is running MS Windows 98SE/2000/XP. Your computer must have a minimum of 10MB of hard disk space in addition to at least 2MB of RAM. You must also have the CD that contains your original operating system software.
Communication Technologies will provide and install the wireless customer premises equipment (CPE) in addition to the goCOMTek PPPoE (Point-to-Point Protocol over Ethernet) software for MS Windows 98SE/2000/XP. Net Start and Net Express customers will need to use the goCOMTek PPPoE software to connect to the Internet unless they provide PPPoE capable hardware, such as Linksys or D-Link Cable/DSL Router.
Communication Technologies will provide and install the wireless customer premises equipment (CPE) for all Net Pro and Net Pro Plus customers. These customers must also have their own router (if needed).
Customers who rent or lease their home or office space may need to get permission for Communication Technologies to install the wireless broadband CPE on their premises using the Equipment Installation Release Form.
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How do I know which COMTek Broadband Services package is right for me?
The COMTek Broadband Services packages are designed to address the Internet access needs of both residential and commercial customers. You can review the feature comparison on our web site for more information or contact us via email or via phone at 888.9COMTek (888.926.6835).
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Will my service package come with email accounts?
The Net Start and Net Express packages come with one (1) primary email account which will be set up during the service sign up process. You will also have the ability to create four (4) additional email accounts online using our goCOMTek Hosting Tool.
Net Pro and Net Pro Plus customers can purchase email, web hosting, domain name and other related services from us via our goCOMTek Hosting Tool. Contact us for more information on the options available.
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Will my service package come with webspace?
The Net Start and Net Express packages come with 10MB of personal web space.
Net Pro and Net Pro Plus customers can purchase email, web hosting, domain name and other related services from us via our goCOMTek Hosting Tool. Contact us for more information on the options available.
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Does COMTek provide parental control options with its services?
We do not include parental control or other content filters with our broadband services. We recommend that our customers select and install parental control software on their own computer(s). The following products might be considered: CYBERsitter, Cyber Patrol, Net Nanny, Surf Watch.
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Is it possible to add additional email accounts and/or webspace without upgrading my whole package?
Yes! Contact us for more information on the options available for additional email accounts and/or webspace.
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Is there an initiation fee, installation fee, and/or equipment rental fee?
The installation fee for COMTek Broadband Services varies depending upon the package you have selected. Our latest package pricing and fees can be found by visiting the Broadband Service section of our web site.
While there is no charge for use of our wireless customer premises equipment (CPE), we do require a $100 equipment deposit that will be returned to you upon cancellation and return of the undamaged CPE to us.
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What payment methods does Communication Technologies accept?
We currently accept payment for COMTek Broadband Services by credit card (Visa, MasterCard, American Express, Discover), check and cash. Please visit the Payment Options page in the Customer Service section of the goCOMTek web site for more information on payment methods.
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How do I sign up for COMTek Broadband Services?
Prior to signing up for any of the four COMTek Broadband Services packages we will need to determine if your home or business is in our current or planned service coverage area. You can begin the site survey process by following any one of the following processes:
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Where?
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How?
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*Download the and fax it to us at 340.715.4815
*A member of our staff will contact you within 24 hours to let you know if you are in the coverage area or if a site visit is needed to make that determination.
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888.9COMTek (888.926.6835)
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*We can take your contact and location information over the phone.
*We might be able to let you know right away if you are in our service coverage area.
*If not, we will need to conduct a site survey, which should be complete within 24-48 hours.
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Communication Technologies, Inc.
80 Kronprindsens Gade-3082
Suite 200
St. Thomas, VI 00802-3320
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*Our on-site staff will take your contact and location.
*We might be able to let you know right away if you are in our service coverage area.
*If not, we will need to conduct a site survey, which should be complete within 24-48 hours.
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Once we have determined that you are in our service coverage area, we will work with you to complete the sign-up process which includes selecting a service package, payment method, username and password, and primary email address.
If you are not in our current service coverage area, we will contact you as soon as we are able to offer service in your area.
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If I have more than one computer at home, can I use COMTek Broadband Services with multiple home computers?
Yes, you can use COMTek Broadband Services with multiple computers at your home by using the Windows XP Internet Connection Sharing feature or a broadband router.
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Does Communication Technologies provide dial-up Internet service?
Communication Technologies does not provide dial-up Internet service.
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Can I still use my existing AOL, Yahoo, or Hotmail email account?
COMTek Broadband Services customers should have no problem accessing any third-party email accounts, including web mail and accounts that use POP3 and SMTP.
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Will my COMTek Broadband Services package come with a static public IP address?
The Net Start and Net Express packages do not come with a static IP addresses; IP addresses are assigned by our network.
The Net Pro and Net Pro Plus packages do come with a static IP address.
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Can I host a commercial web site using my personal webspace?
Net Start and Net Express customers receive webspace for their personal use. If customers of these two packages need webspace for a commercial web site, we can work with them to create a custom web hosting package. Contact us for more information.
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